Emergencies and complaints

At the University of Erfurt there are competent contact persons available for various emergency situations, which are listed on the following pages.
For urgent emergencies and dangerous situations the nationwide emergency numbers apply.

Emergency numbers

110 – police emergency call
112 – emergency call fire brigade, emergency doctor and ambulance

You can reach the area officer responsible for the campus, police officer Thomas Dresler, by phone: 0361/7840-119 // mobile: 0172/3437735 or by email: t.dresler@polizei.thueringen.de.

Behaviour in an emergency
Keep calm and let yourself be guided through the conversation. To prepare for the emergency call, you can answer the following questions for yourself: Who will answer? Where did it happen? What happened? How many people are injured/affected? Wait for further questions!

emergency card (pdf for download)

The University of Erfurt has an official emergency website. This enables us to inform the public and the university public in the event of a cyber attack on the website www.uni-erfurt.de that requires the IT systems to be shut down. We therefore recommend that you make a note of this web address: uni-erfurt.statusinfo.live.

link to the emergency website

Damage reports

Technical faults, i.e. all faults connected with electricity, heating, water or waste water, should be reported to our colleagues in the Operations Engineering Department.
They can be reached by telephone on +49 361 737 5345 or in writing at betriebstechnik@uni-erfurt.de.
Malfunctions on doors and locking systems should be reported to +49 361 737 5344 or in writing to schluesselverwaltung@uni-erfurt.de.

In case of defective lamps or furniture in need of repair, please write to hausverwaltung@uni-erfurt.de.

  • In the event of a data breach or if you have a corresponding suspicion, please inform the data protection officer immediately by sending an informal e-mail to datenschutz@uni-erfurt.de.
    Further information on data breaches (definition, examples) can be found on the page of the data protection officers.
  • To report IT security incidents (e.g. suspected phishing attempts or malware attacks), please contact the IT Security Officer Frank Becker (frank.becker@uni-erfurt.de).

Information on the topics of IT security and data protection can be found on the University Computer and Media Centre (URMZ) topic pages.

to the URMZ website

If, despite all preventive measures, a break-in or a theft should occur, the police must be informed immediately and a report filed.

In detail, the following reporting steps are to be carried out:

  • Report and file a complaint with the police (Erfurt North Police Inspection Service on telephone no. 0361 / 7840-0),
  • Immediate information to Department 4: Facility Management,
  • in case of theft of IT equipment: Information to the URMZ,
  • in case of theft of other inventoried fixed assets: Information to Department D3,
  • in case of loss of personal data: Information to the Data Protection Officer.

The following form [in German] contains all the necessary information to guide you through the process and ensure the completeness of the required information.

Quicklinks

[Translate to English:] Rutschgefahr
Accident reports and occupational accidents Information for staff and students
[Translate to English:] Feueralarn
Industrial safety, health and fire protection Information for staff and students
Hand on which "No" is written
Discrimination, harassment and violence Information and contact persons
Typo: Mental Health
First aid in mental health crises Counselling for staff at the University of Erfurt
two persons talking together
Complaints management in study affairs How to find the right contact person
sitting person with mobile phone
Helpline Service by students for students
Did you know...?

Students and staff at the University of Erfurt can access support in the event of racially motivated attacks: As part of the “AntiRaktiv” project of the umbrella organization of migrant organizations in Eastern Germany (DaMOst e.V.), the “MigraNetz Thüringen” association offers multilingual, community-based counselling for people affected by racism. The counselling sessions take place every other week during the lecture period from 3 to 5 p.m. in the communication and information centre (C21, KIZ) | room 0.09 (room behind the left entrance of lecture hall 1) and are also confidential if requested. All dates can be found in good time in the events calendar on our website.

You can also find further contacts for emergencies and complaints in our flyer.

link to the flyer