Emergencies and complaints

At the University of Erfurt there are competent contact persons available for various emergency situations, which are listed on the following pages.
For urgent emergencies and dangerous situations the nationwide emergency numbers apply.

Emergency numbers

110 – police emergency call
112 – emergency call fire brigade, emergency doctor and ambulance

You can reach the area officer responsible for the campus, police officer Thomas Dresler, by phone: 0361/7840-119 // mobile: 0172/3437735 or by email: t.dresler@polizei.thueringen.de.

Behaviour in an emergency
Keep calm and let yourself be guided through the conversation. To prepare for the emergency call, you can answer the following questions for yourself: Who will answer? Where did it happen? What happened? How many people are injured/affected? Wait for further questions!

emergency card (pdf for download)

Damage reports

Damages

In the event of damages, please always notify the +49 361 737-5399 (guard).
Emergency and malfunction numbers as well as duty rosters are deposited at the station.

Technical faults

Technical faults, i.e. all faults connected with electricity, heating, water or waste water, should be reported to our colleagues in the Operations Engineering Department.
They can be reached by telephone on +49 361 737 5345 or in writing at betriebstechnik@uni-erfurt.de.
Malfunctions on doors and locking systems should be reported to +49 361 737 5344 or in writing to schluesselverwaltung@uni-erfurt.de.

Lighting/furniture

In case of defective lamps or furniture in need of repair, please write to hausverwaltung@uni-erfurt.de.

Data breaches and IT security incidents

In the event of a data breach or if you have a corresponding suspicion, please inform the data protection officer immediately by sending an informal e-mail to datenschutz@uni-erfurt.de.
Further information on data breaches (definition, examples) can be found on the page of the data protection officers.
To report IT security incidents (e.g. suspected phishing attempts or malware attacks), please contact the IT Security Officer Frank Becker (frank.becker@uni-erfurt.de).

Information on the topics of IT security and data protection can be found on the University Computer and Media Centre (URMZ) topic pages.

to the URMZ website

Theft and burglaries

If, despite all preventive measures, a break-in or a theft should occur, the police must be informed immediately and a report filed.

In detail, the following reporting steps are to be carried out:

Report and file a complaint with the police (Erfurt North Police Inspection Service on telephone no. 0361 / 7840-0),
Immediate information to Department 4: Facility Management,
in case of theft of IT equipment: Information to the URMZ,
in case of theft of other inventoried fixed assets: Information to Department D3,
in case of loss of personal data: Information to the Data Protection Officer.

The following form [in German] contains all the necessary information to guide you through the process and ensure the completeness of the required information.