IT Service Desk

The IT Service Desk is the central contact point between our users and our staff:

• is the first point of contact for all questions regarding URMZ services,
• receives applications for the use of the data centre infrastructure,
• is the advice centre for user problems (first-level support),
• receives information on operational problems (software, hardware, network),
• provides information on organisational details in the IT centre,
• arranges contact with the user advisory service and the staff of the computer centre (second-level support),
• administers the computer centre's pool rooms and grants user authorisations,
• handles registrations for courses offered by the Computer Centre and
• gives out confirmations of participation in the courses
• is the central lending point for media technology (except special technology)
• helps with Thoska problems
• registers and deregisters (routing slips) and issues and returns the Thoska