Martina Karl
martina.karl@uni-erfurt.deLecturer (Seminar für Medien- und Kommunikationswissenschaft)
Visiting address
Campus
Nordhäuser Str. 63
99089 Erfurt
Mailing address
Universität Erfurt
Philosophische Fakultät
Seminar für Medien- und Kommunikationswissenschaft
Postfach 90 02 21
99105 Erfurt
Doctoral Student (Willy Brandt School of Public Policy)
Visiting address
University of Erfurt
Willy Brandt School of Public Policy
C19 – Forschungsbau „Weltbeziehungen“
Max-Weber-Allee 3
99089 Erfurt
Mailing address
Universität Erfurt
Willy Brandt School of Public Policy
Nordhäuser Str. 63
99089 Erfurt
Research Area
Short Biography
Martina Karl is a PhD Candidate at the Willy Brandt School of Public Policy at the University of Erfurt under the supervision of Professor Heike Grimm. She holds a Master degree in International Business Administration from the University of Vienna, Austria. Martina has worked in the consumer goods industry for many years, as a Marketing and Innovations Manager for companies like Procter & Gamble or Danone. For the last years she has taught courses in Innovation Management and Communication Politics at different universities, and supports small businesses and startups with business development.
Martina’s PhD project focuses on the transferability of private sector management models into the public sector. She researches a conceptual and empirical transfer of the Customer-Journey-Model into the context of higher education.
Research Interests
- Customer Experience Management
- Public Value
- Error Management Culture
- Trend Analysis
- Digitalisation and Entrepreneurship